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Caroline Nihill

Caroline Nihill is a reporter for FedScoop in Washington, D.C., covering federal IT. Her reporting has included the tracking of artificial intelligence governance from the White House and Congress, as well as modernization efforts across the federal government. Caroline was previously an editorial fellow for Scoop News Group, writing for FedScoop, StateScoop, CyberScoop, EdScoop and DefenseScoop. She earned her bachelor’s in media and journalism from the University of North Carolina at Chapel Hill after transferring from the University of Mississippi.

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Robin Carnahan, administrator of general services in the Biden administration, delivers remarks at the naming ceremony for the Department of Transportation building on May 09, 2023 in Washington, DC. (Photo by Kevin Dietsch/Getty Images)

GSA teases new open-source customer experience tool

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