GSA teases new open-source customer experience tool
Robin Carnahan said the “Gov CX Analyzer” will leverage AI features to improve customer interactions with government websites.
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digital services
New TMF investments boost agency projects in generative AI, digital service delivery, accessibility
Nearly $50 million in targeted investments awarded to the Departments of State, Education and Commerce.
GSA welcomes nominations for advisory committee focused on federal transparency efforts
The Open Government Federal Advisory Committee will be made up of public and private sector participants experienced in open government and improving government delivery services.
As House task force work begins, Rep. Bonamici is ‘very worried’ about AI — ‘and we all should be’
In a Q&A with FedScoop, the Oregon Democrat discusses her legislative priorities with the task force, as well her focus on the need to address bias, lack…
Democratic senators call for digital update to Department of Transportation’s service animal flight form
Sens. Ron Wyden of Oregon and Tammy Duckworth of Illinois recommend that the DOT update its service animal commercial flight form for better accessibility.
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Labor Department receives $3.5M TMF award to establish online missing benefits registry
The investment will go toward an online “lost and found” registry for recovering lost benefits and savings.
How USDA’s cloud integration advances its mission goals
A discussion on using cloud-based applications and data sharing to improve constituent engagement and information sharing to the nation’s agriculture businesses.
“An amazing waste of money and time.” Commerce CIO calls for digital services reformulation
“Almost every online presence must be replaced,” Department of Commerce CIO Andre Mendes said.
USDS to pilot new types of projects and set fresh objectives as part of 2024 strategy
U.S. Digital Service Administrator Mina Hsiang says the strategic plan includes further direct work with agencies such as HHS and SSA.
U.S. public sentiment ranks public sector organizations low on customer experience measures
The survey findings showed sentiment among U.S. consumers below average for government services but highlights key takeaways from which agency leaders can learn.
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