Google’s Amina Al Sherif on balancing innovation and risk in public service

Amina Al Sherif, generative AI lead for state and local government at Google Public Sector, discussed how AI technologies are revolutionizing government operations. Amina discussed the cautious yet bold approach of public sector officials in applying AI to direct customer service tasks such as call centers, highlighting the delicate balance between innovation and the inherent risk aversion of government agencies. She emphasized the importance of governments acting as unbiased intermediaries in technology adoption, helping citizens navigate the changes AI brings to public services. Amina pointed out that while some government entities are hesitant, others are progressively modernizing, significantly impacting workforce strategies and service delivery.

Learn more about how Google Public Sector can help your organization “Kickstart your generative AI journey.” This article was produced by Scoop News Group and sponsored by Google Public Sector. Google Public Sector is an underwriter of AI Week.