Using RPA to improve back-office efficiency; USPTO’s approach to IT modernization

The Department of State is using robotic process automation to cut the processing time for its monthly financial statement from two months to two days. 

Speaking at FedScoop’s ITModTalks last week, State Department Chief Information Officer Kelly Fletcher explains how her organization is using artificial intelligence to improve the efficiency of back-office operations.

Last month you heard on The Daily Scoop Podcast how the U.S. Patent and Trademark Office is supporting one of the first federal civilian agency software factories. That software factory is supporting a remote workforce and has shortened the development of programs from years to weeks.

At ITModTalks, USPTO CIO Jamie Holcombe closed out the event by explaining the approach his organization takes to IT Modernization.

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